DOT, Metro-North to Unveil Customer Service Pledge

At about the same time a series of transportation begin to , commuters who use the New Haven Line can also expect to see new signs go up on trains and at stations displaying the new state Department of Transportation and Metro-North Rail Road "Customer Bill of Rights" which was reportedly finalized last week.

According to a report in the CT Post the nine-point pledge, which was developed by members of the Connecticut Rail Commuter Council and the state DOT,  will soon be conspicuously posted in train cars, platforms and stations. It states that Metro North customers "have a right to expect rail transportation that is safe, reliable, and professional."

The Bill of Rights includes a section in which the railroad promises to provide  timely information and when needed prompt emergency medical services to passengers onboard disabled trains — such as when a in Westport this past July, leaving passengers trapped and without water or air conditioning for nearly an hour, and a . The pledge was reportedly drafted in response to that incident.

Signs displaying the pledge will be installed at New Haven Line stations — including the and the — and in other ways as well, the report states.