UI: Power Will Be Restored to 95% of Customers by Midnight Monday

Utility still has 107,968 customers without power in the 17 municipalities it serves, including 55.5% of Fairfield.

United Illuminating announced at 6:20 a.m. on Thursday morning that its projection for restoring 95 percent of customers without power was midnight on Monday, Nov. 5.

Gov. Dannel P. Malloy said at Wednesday's news briefing that he would hold UI and CL&P — the state's largest power company — accountable for meeting their projections.

At the height of the outages from Hurricane Sandy, more than 200,000 UI customers lost power. About 108,000 electric customers are still without it on Thursday morning.

As of 7:51 a.m. today, Nov. 1, there are 12,146 customers in Fairfield still without power—that's 55.5% of the town. UI estimates that 99.95% of Southport is also powerless.

“We are proceeding full force to restore power to our customers as quickly and safely as possible,” said James P. Torgerson, chief executive officer of UIL Holdings. “Our damage assessment, safety inspection and road clearing crews have been working around the clock to pave the way for line and service crews to restore power.

"Restoration crews already have restored electric service to approximately 92,340 customers who lost power during the storm. While damage assessment will continue, we are confident that we have gathered enough information to effectively allocate our resources where they are needed most to restore power.”

Anthony J. Vallillo, UI president and chief operating officer, said:

“We fully understand that the loss of electricity seriously disrupts people’s lives, and we have tapped into every resource at our disposal to restore electric service to all of our customers safely and as quickly as possible. We appreciate everyone’s patience and understanding as we recover from the damage caused by Hurricane Sandy, one of the most powerful storms to ever hit our region.”

UI also issued these reminders:

  • Assume downed, damaged or dangling power lines are live and dangerous.
  • Avoid anything in which these power lines might be in contact, such as trees or fences.
  • Keep children and pets indoors and away from danger.
  • Be mindful of the smell of natural gas.
In The Dark In Fairfield November 01, 2012 at 12:20 PM
Are we supposed to consider this "good" news? Did you know that UI had allocated ONE (1) crew to the entire town of Fairfield (pop.+65,000) on Tues. 10/30? When Governor Malloy and Rep. Himes showed up in Fairfield yesterday (10/31) the crews were upped to THREE (3). At this rate, we might have power by December. Shameful - especially given that we in CT pay the second highest electric rates in the country (after Hawaii!) There was plenty of advance notice that the storm was coming to get extra crews in. This was a short-sighted attempt to save money...again. They clearly learned nothing from Irene. Do we have ANY recourse??? In the Dark in Fairfield.
no power November 01, 2012 at 12:29 PM
I totally agree with with previous comment. I was out for 7 days with Irene. I remember there was an issue then with the number of crews in fairfield. This is unacceptable! They had plenty of warning this storm would be much worse than Irene and STILL they are not prepared. I really wish we could switch the town over to clp. UI should fire their top management.
Frank November 01, 2012 at 01:12 PM
UI - they got their "spin" fixed this time. Too bad they weren't able to fix their ability to provide us with what they get paid to do. Let's be fair as we assess. No doubt this storm was more destructive in total and in Fairfield. However when you ride around town and compare the damage (excluding the beach area which was devastated) to Irene, it doesn't appear to be that different. Point is, 4 days afterward for so much of the town north of the Post Road to still be out of power doesn't make much sense to me with still more than 1/2 the town out. They didn't fix anything more than their "spin"
Kirstin November 01, 2012 at 01:14 PM
Don't forget that Southport is still part of Fairfield the last time I checked my tax bill, and it is 100% without power. And it is totally unacceptable that UI still has not learned its lesson regarding preparation for storms.. It is disgusting, and we all continue to pay the highest rates in the country for electricity.
G Miller November 01, 2012 at 01:18 PM
All of the assessing and working around the clock and the only time table provided by UI to everyone is Monday by 11:59pm - no specifics. With all of this assessing they are either incompetent or refusing to disclose information to their consumers (you know, the ones who pay the bills). Con Ed is reportedly going to have all of Manhattan back by Friday/Saturday.
tonypct November 01, 2012 at 01:54 PM
It is very obvious that UI is playing CYA. They announced before the storm hit that it would be 7 to 10 days for recovery. Wasn't that the recovery time for Irene? And that was a storm, of which the severity of it was totally unexpected. They knew Sandy was coming and they supposedly were better prepared this time. I guess they never learned from their previous experiences last year.
KPino November 01, 2012 at 02:16 PM
Since when is Southport an island outside of Fairfield? Why are we last priority? There are fallen trees on top of downed power lines hanging in the middle of the street, blocking traffic and making a safety hazard for the residents of Taintor Drive, Christmas Tree Lane, and Prospect. I am appalled that this area is being ignored.
Kk November 01, 2012 at 02:24 PM
Don't be so quick to jump to wanting cl&p, I had them for fifteen years and they are completely useless. 77% of Westport and 82% of Weston are still without power. UI has to be doing something right. However, I completely agree that they should have been more prepared considering their customer base isn't anywhere near cl&p. They should've been done by tomorrow.
KEVIN DILLON November 01, 2012 at 02:36 PM
Yet we get daily "provide no news" calls rom Tetreau. I also was w/o power 8 days last storm. I drove around Southport saw one tree down. Don't know what's causing outages. 100% of any part of town is ridiculous.
S. Frank November 01, 2012 at 03:42 PM
The utilitiy companies bragged about how many trees they trimmed or took down in the months preceeding the storm. It would appear they did little to mitigate the exposure to a storm. Most of the town is still w/o power. All we hear is a lot of talk about about how they are responding, but it's all talk. I think the only priority UI has is to get their bills out on time and their bottom line. I got mine yesterday. They told us how much better prepared they were after Issac and how many more crews they had this year, but the result speaks for itself. Definition of incompetence = UI.
Bill Fitch November 01, 2012 at 05:37 PM
Calls from Tetreau have been extremely helpful. How else would I have known that my power was out on tuesday other than the complete darkness? Keep up the great work.
Stanley Simpleton November 01, 2012 at 06:01 PM
I heard from several people that Kim Fawcett had been walking door to door in District 10 telling residents that they had to evacuate despite the fact that no mandatory evacuation was issued for this District. If this is true, I think it's hilarious.
Frank November 01, 2012 at 06:02 PM
Seriously...has anyone even seen a ui truck?
Mara November 01, 2012 at 11:47 PM
I love that the percentage of people without power has actually increased in some towns, including Southport. And isn't Weston listed as 104% without power? How can a town be more than 100% without power?
S. Frank November 02, 2012 at 12:50 AM
Mara it's like I wrote before. Definition of incompetence = UI.
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