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Blumenthal Takes UPS to Task for Delayed Christmas Deliveries

Some applaud Connecticut's U.S. Senator for his response, others say there are way more important things to worry about — on Christmas and in Washington, D.C.

U.S. Sen. Richard Blumenthal (D-Conn.). Credit: Blumenthal's Website
U.S. Sen. Richard Blumenthal (D-Conn.). Credit: Blumenthal's Website
Written by Gary Jeanfaivre
When U.S. Sen. Richard Blumenthal put out a statement Thursday calling on UPS to issue refunds to people whose gifts were not delivered by Christmas as promised, hundreds of residents reacted — and their comments were as varied as the constituency the Connecticut Democrat represents.

Some praised Blumenthal for standing up for them. Others, using some of the senator's own words—that "Christmas was on the line"—questioned whether he understands the true meaning of the holiday. And still more said his attention should be on more pressing issues facing the country.

Blumenthal's Statement

“I am disappointed to learn that so many consumers in Connecticut and across the country made purchases this holiday season expecting their gifts to arrive in time for Christmas, but instead were left empty-handed. The men and women of UPS – as well as the United States Postal Service and FedEx – do tremendous work this time of year, putting in grueling, long hours delivering gifts, and we are all grateful for their efforts. It is incumbent upon these companies, however, that when a customer is quoted a delivery date ahead of Christmas, gifts arrive on time. In a very real sense, Christmas is on the line. I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries.”

Reactions Roll Right In

We posted Blumenthal's statement on several Patch Facebook pages, and our fans were quick to weigh in. Here's what a few people said:
  • "Senator Blumenthal did an excellent job as our A.G. And fighting for Ct consumers...But he is a U.S. Senator now..Maybe I am missing something but shouldn't the present A.G. be handling this? I would assume a sitting U.S. Senator would have more pressing issues than Christmas gift deliveries." — Steve Moyher

  • "Ridiculous. Ridiculous that people's Christmases are ruined Because of delayed Packages. Ridiculous that they're issuing refunds. Ridiculous that people who wait til the last minute aren't taking any self responsibility but again are pointing the finger to blame anyone but themselves. And finally ridiculous that an elected official should waste his time and ours to make a statement regarding this topic. What have we come to?!? Lets address how many people were cold and hungry this Christmas and how much their holidays were ruined. How about that?!? Talk about #firstworldproblems. Disgusting." — Erin McLaughlin

  • "Happened here, was supposed to be guaranteed for Christmas Eve , was coming from New Jersey to ct but for some reason went from jersey to Tennessee , it's out for delivery sometime today !!! Very disappointed , especially when u pay extra to get them on time and are promised they would be there." — Sarah Gray

  • "Blumemthal should focus on real issues and not packages being delivered late" — Tim Begin

  • "Maybe they should hire more employees during the busy holiday season and this way they can deliver on time but also help some families that need jobs. And it would help the economy of our country!" — Diane M. Brousseau

  • "Didn't realize it was such a slow day in Washington, guess health care, the budget, and deficit must all be under control! Yay!" — Tabatha Feerick Ncmg

  • "I'm grateful for what we have. And I have total respect for our delivery folks, especially during the holidays. One of our packages apparently arrived in Brookfield damaged, with the box empty. It happens. Problem resolved, and it certainly doesn't make my radar as a crisis. As the Grinch already figured out "Maybe Christmas", he thought, "doesn't come from a store." "Maybe Christmas...perhaps...means a little bit more!"" — Thomas J. Bittman

  • "Does it really make a difference? Isn't getting together with family/friends what is important? A gift that comes later is a nice bonus. I feel sorry for people who think Christmas is only about gifts." — Judy Finucane Umstead

  • "Seriously, Sentator...it's not the end of the world. As noted, Fed Ex and UPS work very hard and long hours and I disagree that Christmas was on the line. Anyone living in the United States has certainly seen and heard what Mother Nature has put upon us. I think that UPS and Fed Ex will re-imburse....People also need to order earlier, if possible to avoid delays. I'm happy to see that others have commented with compassion for these companies." — Linda Doran Pace

Blumenthal Reiterates Message as Some UPS Customers Get Refunds

On Friday, upon learning that UPS had issued refunds to some customers, Blumenthal issued another statement. He said:

"I am pleased that UPS has voluntarily taken the first step of providing refunds to certain customers whose Christmas purchases never made it under the tree. Such selective refunds are scant consolation to many other customers who were quoted delivery dates ahead of the holiday are still left out in the cold. I hope that UPS and FedEx will extend the opportunity for refunds to all consumers whose packages did not arrive in time for Christmas, and I urge them again to take that proactive step."

Blumenthal sent letters to UPS and FedEx asking for a positive response by Dec. 31.
Rosemarie Corr December 30, 2013 at 06:32 AM
Really? That's the most important item on his agenda? Truly disappointed in his priorities.
John Smith December 30, 2013 at 09:07 AM
This man is one of the creepiest people I have ever seen. Loves to grandstand and will use any excuse to get in the news and pretend he's getting something done. The fact that he got elected exemplifies the states decline.
Ajack December 30, 2013 at 07:28 PM
Yet when his office is called about issues that really matter . like this disaster of a law called Obama Care, he won't reply. Yet when he is asked to explain about Benghazi and why nothing and nobody has been arrested or apprehended , he is silent. Yet when he is asked about immigration , why we were invaded over the last 30 years and nothing was done about it, he is silent. If he tried to sue himself , he'd lose. The hero of Vietnam has spoken folks. Worthless as an Attorney General for Connecticut and even more worthless , if that could be possible, as one of our Senators. He really shouldn't hide behind Chuck Humerus like he does when they try to speak about issues in front of the TV. Anything for a photo op. SMILE!!!!!
Jason Silver December 31, 2013 at 11:07 AM
How about looking into why the USPS loses billions every year? UPS had a tough time, but they are still way better than the USPS. The USPS closest to me is worse than the DMV. Expect long wait times, even when there are just a few people in line. And talk about creeps....where does the USPS find their employees? I'd take Fex Ex or UPS anyday. Freindlier staff, short waits, better customer service, prices lower than USPS many times. Good idea to compare shipping prices. You may be suprised.
Ajack January 07, 2014 at 08:04 AM
In 1913, the 17th amendment gave states the right to elect, directly, their senators. Prior to this, Senators were elected by their state legislators, the elected people who represented their constituencies. Senators were far more beholding to their state assemblies and the interest of their constituents. Today, they get elected and take off, get lost in Washington DC somewhere and rarely stay in touch with their people . They only come back to get elected each 6 years term.The founding fathers NEVER intended to have us elect , by popular vote, our Senatorial representatives to Congress. What has resulted is that the Senators, rarely represent the interests of their state and float around the country ( and around the world at our expense) , involving themselves in things, issues that have , rarely, anything to do with their particular state. Such is the case with Senator Blumenthal and others of his ilk. Some Senators are better at following the interest of their constituency. Grandstanding has been this man's forte and it will only get better ( for him folks not us). This is an issue for private business to sort out with it's customers. Anyone ever hear anymore about the lawsuit he brought against the BIG EAST basketball conference? Lets go Marines , especially the ones who served in Vietnam. Do and say anything to get elected and when that happens , hide in Washington, involving themselves in little that really matters to Connecticut like Christmas presents that didn't get to customers on time. An issue that is so critical to our existence.
Ajack January 07, 2014 at 08:16 AM
By the way, in 1913, the State of Connecticut cast the deciding vote on the passing of the 17th amendment. Way to go Connecticut. Guaranteed these idiots an unaccountable lucrative future at our expense.

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