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Countdown To Comprehensive Power Restoration [Update]

UI reports they less than 26 customers away from having 100% power restoration for Fairfield.

Update 3:00pm (Monday)

UI continues to make significant progress in restoring power to all 16,202 customers in Fairfield. On Monday morning, the count stood at 60 CL&P customers in town without power. The number has dropped to 26 as of 3:00pm on Labor Day.

UI is working around the clock to achieve 100% power restoration by late Monday night.

Update 9:30am (Monday)

UI is reporting they are close to 100% power restoration for Fairfield. Of their 16,202 customers in town, just 60 do not have power. That mark represents less than 1% of all their customers. The utility company hopes to have everyone back online by late Monday night.

Please check back throughout the day for more updates.

The good word – and very welcome news to a handful of exasperated folks – is that United Illuminating “expects to have all customers restored by Sunday evening,” according to an email First Selectman Michael Tetreau received at 6 p.m. Saturday evening. The company is committed to doing this despite the disappearance Saturday of two spools of wire that a UI work crew had set aside on Burroughs Road near Judd Street. The quantity was enough to service approximately 150 homes, Tetreau was told.

“As of 10 a.m. this morning, there are 900 UI customers remaining,” said Tetreau, with regard to the number of Fairfield homes that await restoration of their electric power. As of 5 p.m. Saturday, that number was 1,158, according to the First Selectman, who is now being formally briefed by UI twice a day – at 9 a.m. and 5 p.m., by email. Tetreau is also being regularly briefed by Chief of Police Gary McNamara, Fire Chief Richard Felner and D.P.W. (Dept. of Public Works) Director Richard White “multiple times a day,” said Tetreau, “by both email and cell phone.”

Up until Friday at 5 p.m., these department leaders, UI liaisons and the First Selectman were meeting in person at Fairfield Police headquarters at 100 Reef Road, where an E.O.C. (Emergency Operations Center) had been established. Initially, Saturday through Tuesday, the meetings were taking place every four hours. After Tuesday, the group met every eight hours, through Friday. The conference room featured a full complement of communications equipment, town maps projected on smart screens for drill-down review, tracking of various work crews and lists of areas and a service schedule for remaining power outages. The E.O.C. has since been shut down.

The police department had also maintained a Mobile Command Center (MCC) at 2009 Black Rock Turnpike, in the new ShopRite parking lot, for the dissemination of information and distribution of basic supplies to area residents. This was deactivated at 8 p.m. on Friday, though anyone still needing help or supplies can contact the police department’s front desk at 203-254-4808.

“The MCC was the least we could have done for a town that was hurting,” said Lt. James Perez. “We had people pulling up in all types of vehicles – over 250 vehicles in all. Everyone received something. The effort brought control and comfort to area residents.”

As of Friday night, Perez said that the MCC, which was initially set up Saturday, August 27, as Hurricane Irene barreled up the east coast toward Fairfield, had distributed 2,600 bags of ice, thousands of bottles of water (over 300 cases and over 100 single gallon containers, courtesy of ShopRite), and an undetermined amount of baby food, granola bars, chips and MRE’s (Meals Ready to Eat, 216 donated by the Red Cross). A large quantity of non-perishable food was also trucked in by the Health Dept.

The police department also made great efforts to assist the town’s elderly population. Perez said that, Sunday through Tuesday, officers visited senior centers and senior housing facilities to deliver ice, flashlights, food and other necessary supplies. Then, Wednesday through Friday, a police strike team, comprised of officers and junior Police Explorers, visited individual homes owned by seniors – those who were literally “in the dark”, as Perez put it. “We visited six homes, including two on Spinning Wheel Lane and one on Fairmont Terrace, and assessed residents’ medical needs and delivered ice, water and MRE’s,” he said.

“Elderly care and attention was an early priority,” said Fairfield Police Sgt. Suzanne Lussier, Friday morning. “When we found out they were using candles, we went to Hemlock Hardware and Home Depot, got 100 flashlights and delivered them, for their safety. We delivered 100 alone to Parish Court on Ward Terrace, and distributed another 60 through our mobile command post. A firefighter was also assigned full time to McKinley Elderly Housing. He had a radio to request resources on seniors’ behalf.”

Regarding the disappearance of UI’s wire, Perez said a UI security manager reported early afternoon Saturday at police headquarters taht 900 feet of #2 strand copper wire and 150 feet of #4 copper wire had gone missing. The wire was valued at $3,000. The manager was hesitant to label the occurence as a theft as it was not known if the D.P.W. may have inadvertantly picked up the wire, thinking that it was trash. The disappearance of the wire hampered power restoration efforts. More information won't be known until Tuesday, when town offices reopen after Labor Day weekend. If it's a theft, Perez said it would be "a horrible thing during a time of need,” he commented. “We are investigating and will be talking to neighbors. UI is doing everything they can to complete their work despite the loss.”

The homes the wire spools were targeted to serve were on Canterbury Lane, Nepas Road and Romanock Road. The crews were given replacement spools and picked up with their repair work this morning, according to Tetreau.

According to Chief McNamara, there were 3,100 Fairfield homes without power as of 8 a.m. Friday. At that point, power to all schools but Mill Hill had been restored (Mill Hill power was back as of this morning), in time for public schools to open for the year Tuesday morning. “Schools are one of the town’s priorities,” said Lussier. “They have to be inspected by the fire and health departments.”

One major UI concentration was system infrastructure on Burr Street. That work had been completed by Friday, which helped free up UI resources and personnel. “Some damage, when repaired, restores power to large areas. Other cases are individualized,” said Sgt. Lussier.

On a wider scope, McNamara said town officials are waiting for President Obama to declare Fairfield’s eligibility for disaster relief through FEMA. “FEMA is on the ground currently in the state,” the Chief said Friday morning. “One division deals with public entities like town structures, resources that had to be called in, etc. Another division deals with private concerns, like home damage. Two FEMA reps were in here yesterday meeting with Deputy Fire Chief Chris Tracy and Lt. Chris Tursi from the police department. The reps were out on the Point conducting an initial survey of Fairfield Beach Road. Their review process has begun, though it’s a long process.”

McNamara reiterated that town residents should be alert for fraud and opportunists. “FEMA officials will have proper identification,” he said, adding that the police department hoped to provide to the public a copy of FEMA identification so that homeowners have something to cross-check. In the meantime, McNamara said homeowners can call the police department at 203-254-4800 with any questions or to report suspected fraudulent representation.

Building inspectors are also circulating in the area, according to Tetreau. “They are currently in the Fairfield Woods and Stratfield area,” he said. Their inspection work includes a visit to Mill Hill Elementary School, where renovation efforts were being completed. The hope was that work would reach a point wherein a temporary c.o. could be issued, Tetreau explained.

D.P.W. crews, at this point, said Tetreau, were focusing on clean-up of public areas. “There is no project or initiative in place to pick up brush at individuals’ homes,” he said. “The D.P.W.’s concentration is on parks, public spaces and the first 10 to 15 feet of private properties. Just to clarify, it is the homeowner’s responsibility to clean up and dispose of brush and/or downed trees that fall on their property.”

Asked if the town would have handled its response to Hurricane-Turned-Tropical Storm Irene any differently, Sgt. Lussier said, “We would do nothing differently. We managed this event from the beginning, tapping all our private emergency response groups and Explorers ages 12 to 21. Some mistakes were made along the way, and we will debrief as a town and as an agency to review what we did right and wrong. But, really, our personnel and resources all fell into place. All worked in coordination and we were unified as a town.”

Spotlight on a homeowner without power: Cristy Lancaster Schnauffer

When Mike Tetreau noted on his Facebook page this morning that the number of UI customer outages was down to 900, a FB friend of his, Cristy Lancaster Schnauffer, a sales agent at Prudential Connecticut Realty of Fairfield, commented that she was one of those 900.

Schnauffer, who spoke with Patch early this afternoon from her daughter’s home in Sag Harbor, L.I., to which Schnauffer and her husband had finally retreated, lost power at her Black Rock Turnpike home at 10:30 a.m. last Sunday.

“I didn’t want to go until we had power,” she said, “but my husband encouraged me to.”

Speaking about the saga, Schnauffer said, “Sunday, Monday and Tuesday, we had no power and no water. Two trees had come down across the driveway, blocking our path so we couldn’t get out. Ironically, with the exception of our immediate neighbor, with whom we share the driveway, all of our surrounding neighbors had power. Cablevision came and went on Tuesday – we thought they were UI at first. By Wednesday, I was getting afraid and my husband said it was silly to stay here. After having a private service come in to clear the trees, we borrowed a friend’s car and left for my daughter’s late Wednesday.”

Schnauffer said she heard from her immediate neighbor that AT&T was onsite this morning but that the provider said there was a major power line down and they wouldn’t be able to do anything until that’s repaired. “My husband called UI and they are aware of this,” she said. “The word is that it will be taken care of by the end of the day.”

She said she had spoken to Tony Hwang, State Representative for Connecticut 134th District -- to whom she sold his first house – about her situation. “He drove to my house to personally see the scene for himself, this past Friday.”

Schnauffer knows her case is not an isolated one. “Storms like this happen,” she said. “I went through Gloria, but this was extraordinary.”

Kirk September 05, 2011 at 12:41 AM
10 HOMES WITHOUT POWER ON CATHERINE TERRACE - A UI FIELD SUPERVISOR SHOWED THIS EVENING WITH NO INFORMATION ON OUR OUTTAGE – THREE OUT-OF-STATE CREWS HAVE BEEN HERE OVER THE PAST THREE DAYS TO ASSESS THIS OUTTAGE, MADE MEASUREMENTS, ETC. – THIS FIELD SUPERVISOR HAD ZERO INFORMATION RELATING TO OUR OUTTAGE AND TOLD ME THAT NO INFORMATION HAD BEEN PASSED ALONG THE CHAIN RELATING TO THIS OUTTAGE; HE LEFT TELLING ME THE LINE CREW IS IN TRUMBUL – MAYBE SOMETIME TOMORROW. UNACCEPTABLE! OUTRAGEOUS! MY NEIGHBORS ARE IN THEIR 90’S AND THEY ARE SUFFERING, THERE ARE ASTHMATIC CHILDREN SUFFERING! THIS IS TOO LONG TO WAIT TO BE UTTERLY DISMISSED AND FORSAKEN. DEAL WITH THIS AND DEAL WITH THIS NOW!
Kirk September 05, 2011 at 12:47 AM
I CALLED FAIRFIELD POLICE DEPARTMENT THIS EVENING TO SEE IF THEY COULD GET SOME KIND OF RESPONSE FROM UI – THEY CANNOT HELP – THEY SAID UI WAS WITH THEM DAYS AGO AND HAS SINCE LEFT. WHO ELSE CAN WE TURN TO? WE ARE 2 BLOCKS FROM THE CENTRAL POLICE AND FIRE STATIONS ON REEF ROAD AND ARE WITHOUT POWER WITH LINES LAYING OVER HOME OWNERS YARDS AND DRIVEWAYS - I HAD TO MAKE MY OWN WARNING SIGNS ALERTING RESIDENTS TO THIS DANGEROUS SITUATION – UI HAS DONE NOTHING TO MITIGATE THIS SITUATION – THEIR CUSTOMER SERVICE SUPERVISORS HAVE NO INFORMATION AT ANY TIME. IS THERE ANYONE TO TURN TO FOR HELP? I SENT MICHAEL TETREAU A MESSAGE VIA FACEBOOK PLEADING FOR ATTENTION AND HELP – LET’S SEE IF THIS HAS ANY IMPACT WHATSOEVER.
Kirk September 05, 2011 at 12:49 AM
THERE IS A POWER LINE LAYING IN THE ROAD AT 213 CATRHERINE TERRACE - ITS BEEN 8 DAYS - COME CLEAN UP YOUR MESS AND RETURN POWER TO OUR HOMES
Anthony LaBella September 05, 2011 at 01:03 AM
We are on Hoydens Lane and our power was restored at 7:20 tonight. Many thanks to the First Selectman who was reading his emails (and answering them) and to Tony Hwang, who was concerned, texting with me all day, and made calls to UI on behalf of our neighborhood. Most especially, kudos to the UI contractors that got us fixed--they worked very hard and we appreciate it. This situation needs to be addressed in a manner that it never happens again. UI either has a very poor contract with its own workers (limit of 10 hours a day) or they are unwilling to spend the money on overtime. Either way, a very poor showing on their part.
Kirk September 05, 2011 at 01:19 AM
Oh, now I get it! I should have known that I needed to speak directly with every individual in town leadership to get service restored on Catherine Terrace! Dear Mr. Tetreau and Mr. Hwang. Please call UI tonight to make absolutely sure they address the power outages impacting 10 homes on Catherine Terrace. There are elderly folks and young children struggling at this time. Sincerely, Catherine Terrace Resident
Kirk September 05, 2011 at 01:41 AM
UI has little over 2 hours to meet this goal...
ejlrosen September 05, 2011 at 02:44 AM
It is nearly 11pm and 2 blocks from the town's emergency operations center 10 homes are still without power going into an 8th day... And all this from what 3 different crews described as a simple repair of a downed secondary line. Why have 3+ crews come to "evaluate" and yet not brought the equipment to make the repair or even shared the info about what was needed with their team?
ejlrosen September 05, 2011 at 09:29 AM
Failure no power
ejlrosen September 05, 2011 at 09:38 AM
I would like to see Mike Tetreau show up this morning on Catherine Terrace to witness the homes that remain without power on Labor day. UI told us by midnight on sept 4th; that has come and gone; now they have no comment and no plan. Bravo
Mike Lauterborn September 05, 2011 at 10:37 AM
Hi Kirk -- I have forwarded your message to the First Selectman, to relay to his senior UI contact. I hope that helps bring a rapid resolution to the situation. Hang in there.
Mike Lauterborn September 05, 2011 at 01:27 PM
Kirk -- the First Selectman has asked me to have you provide your address and those of neighbors affected so he can be sure UI is on the case and attending to your situation. Can you provide? He has informed me that there are just 56 homes remaining without power in Fairfield and is very anxious to have these restored asap.
Frederick Klein September 06, 2011 at 01:44 PM
Power was restored to the Catherine Terrace Ten on Labor Day at approximately 9:50 a.m., after approximately 8 days. Is there some kind of religious significance? Some kind of reverse Chanukah?
Fairfield Resident September 06, 2011 at 01:55 PM
Someone has to be last. SUX2BU.
Frederick Klein September 06, 2011 at 02:04 PM
And someone has to be last in maturity as well. Perhaps you like that the residents who were without power for 8 days included elderly people with medical issues and a child with asthma? And that it only took a few minutes for the wire to be fixed?

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